Send the problem report directly to Dune HD:
- Send the problem report to the following e-mail address: support@dune-hd.com
- Put a brief problem description into the email subject.
- Specify the debug dump ID or attach the debug dump file.
- Add a more detailed description of the problem to the body of the email:
- Dune HD media player model: … (e.g. “Dune HD Pro 4K”).
- Firmware version: … (e.g. “091211_1311_beta”).
- Steps performed before the problem: 1. … 2. … 3. … (What exactly did you do before the problem occurred).
- Expected behaviour: … (what correct media player behaviour did you expect when the problem occurred).
- Actual behaviour: … (what wrong media player behaviour did you actually see when the problem occurred).
- Problematic file/disc: … (if the problem occurs during playback, describe the details about the media content that allows to reproduce the problem, such as the exact filename/disc title/disc EAN code, MediaInfo output, etc; if possible, also provide download link (for files) or a link to product page at amazon.com (for discs)).
- Video output configuration: … (if the problem is related to video output, describe the details of the video connection between the media player and your video equipment, such as the used video connection kind, TV model, A/V receiver model, etc).
- Audio output configuration: … (if the problem is related to audio output, describe the details of the audio connection between the media player and your audio equipment, such as the used audio connection kind, A/V receiver model, etc.).
- Can you reproduce the problem: … (yes/no).
- Reproducible on other firmware versions: … (any information whether exactly the same problem can be reproduced or can not be reproduced on other firmware versions).
- Reproducible using other Dune HD devices: … (any information whether exactly the same problem can be reproduced or can not be reproduced on other Dune HD devices of exactly the same model or a similar model).
- Reproducible on other files/discs: … (any information whether exactly the same problem can be reproduced or can not be reproduced on other files/discs).
- Reproducible using other media sources: … (any information whether exactly the same problem can be reproduced or can not be reproduced using other media sources — e.g. try to use USB HDD instead of network share, try to use another USB HDD model/instance, try to use another network protocol (SMB/NFS/UPnP), etc.).
- Reproducible using other A/V equipment/configurations: … (any information whether exactly the same problem can be reproduced or can not be reproduced using other A/V equipment and/or other A/V output configurations).
- Other information: … (include any other information that could be helpful).